Privacy Policy

Omega Behavioral Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website or interact with our services.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit https://omegabehavioralcare.com or communicate with us through our website, forms, or other communication channels.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit a contact form
• Request information about services
• Schedule a consultation
• Apply for employment
• Communicate with us by phone, email, or messaging

The types of information we may collect include:

• Name
• Email address
• Phone number
• Parent or guardian information
• Message or inquiry details
• Appointment or service request information

We only collect the information necessary to respond to your request or provide services.

2. Information Collected Automatically

When you visit our website, certain information may automatically be collected through standard web technologies such as cookies or analytics tools.

This information may include:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• Referring website

3. How We Use Your Information

We may use the information we collect for the following purposes:

• Responding to inquiries and contact requests
• Scheduling consultations or services
• Communicating with you regarding services
• Improving our website and services
• Sending service-related updates or information
• Complying with legal or regulatory requirements

We do not sell your personal information.

4. Text Messaging and Communications

If you provide your phone number through our website, forms, or other communication channels, you may receive SMS or text messages from Omega Behavioral Care related to your interaction with us.

These messages may include:

• Appointment confirmations or reminders
• Responses to your inquiries
• Service-related updates
• Administrative or scheduling notifications

4A. How SMS Content Is Obtained and Used

SMS content may be obtained in several ways depending on how you interact with our website or communicate with our team.

• User Submitted Messages: Information you send through website forms, text messages, or replies to our communications.
• Automated Messages: Messages automatically generated by our systems using the information you provide, such as appointment confirmations or reminders.
• Staff Communications: Messages manually sent by our team members to respond to inquiries, schedule services, or provide updates.

SMS content is used solely for communication purposes related to your request, appointment scheduling, service coordination, and operational notifications.

Messages may be processed and transmitted through secure third-party messaging platforms used to operate our communication systems. These providers process SMS messages only for the purpose of delivering communications on our behalf.

4B. Mobile Information Sharing

Mobile phone numbers and SMS consent information are used only for the purposes described in this Privacy Policy.

Mobile phone numbers and SMS consent information will not be sold, rented, or shared with third parties for marketing or promotional purposes.

Message frequency may vary. Standard message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP.

5. Sharing of Information

We do not sell or rent your personal information. However, we may share information with trusted third parties when necessary to operate our services, such as:

• Website hosting providers
• Communication platforms
• Scheduling systems
• Analytics services

These providers are required to maintain the confidentiality and security of your information. We may also disclose information if required to comply with applicable laws or legal processes.

6. Protection of Information

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your information, no system can guarantee absolute security.

7. Health Information

Omega Behavioral Care provides Applied Behavior Analysis (ABA) therapy services. If you become a client, certain information may be protected under applicable healthcare privacy laws such as HIPAA.

Do not submit health information through general website forms unless specifically requested.

8. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve user experience and understand how visitors interact with our site. You may disable cookies through your browser settings, though some features of the website may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our services support children receiving ABA therapy; however, our website is intended for use by parents, guardians, or caregivers. We do not knowingly collect personal information directly from children through our website.

11. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, or deletion where applicable. To exercise these rights, please contact us.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be posted on this page with the revised “Last Updated” date.

13. Contact Information

If you have questions about this Privacy Policy or how we handle your information, contact us:

Omega Behavioral Care
Phone: (407) 491-9640
Email: [email protected]